![]() This resopnce is the first time that Webber and Grinnell admitted their mistake to me. (The consumer indicated he/she DID NOT accept the response from the business.) On 4/13/22, this same customer service specialist at ************* called and spoke with me to advise that ************* had made the decision to waive the entire $958 additional premium. ![]() On 4/6/22, the Director of Staff Development at the agency was contacted by a customer service specialist at ************* to discuss the situation as the client had called *************- she documented the file at *************. The client was not satisfied, used vulgar language when speaking to the account manager and hung up. The account manager made another call to to a ************* billing analyst to ask for other options for the client but was again advised the former 2 options were all they could offer. The account manager explained the billing options to him at which time he said he understood. On 4/1/22, the client called the agency regarding the bill for $889 that he received. A ************* customer care specialist contacted an account manager at the agency to advise that the policy change had processed and that $889.13 would be due 4/5/22 with remaining installments of $279.49 each May to July, however, did advise that if the client wished to even out the balance from April to July, the installments would be $431.90 each. This resulted in an additional premium of $958. On 3/4/22, upon review of the policy at the agency, the agency discovered the error and requested that ************* amend the policy retroactively back to 8/20/21, replacing old vehicle with new vehicle purchased on 8/20/21. The account manager at the agency neglected to inform the insurance company, *************, to amend the the policy, replacing vehicles, effective 8/20/21, therefore, client was never billed additional premium for the new vehicle. On 8/20/21, client purchased a new vehicle to replace the vehicle on his insurance policy. ![]() ![]() Grinnell will also continue to lead the agency at the local level.Contact Name and Title: ************/PL ManagerĬontact Email: ***************************** The agency’s staff and their roles are staying exactly the same, so clients will continue being serviced the same way they have been all along. “The Alera Group checked all the important boxes for the type of firm we wanted to partner with into the future,” he said, adding that its culture and customer-service model is a mirror of what Webber & Grinnell has been building for many years. ![]() Webber & Grinnell President Bill Grinnell wanted to partner with a firm that believes in keeping services local. Joining Alera also provides a perpetuation plan for the agency. Examples include more insurance-carrier choices, the ability to converse with subject-matter experts, and having more resources to help hire and train employees. Joining Alera allows Webber & Grinnell to tap into a wealth of best practices and insurance resources, enabling the company to better serve its diverse clientele. Since then, it has added many others across the country and is now one of the largest independent insurance agencies in the U.S. The Alera Group was formed by 24 agencies similar to Webber & Grinnell in 2017. NORTHAMPTON - Webber & Grinnell Insurance announced that it has joined a national network of insurance agencies called the Alera Group. ![]()
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